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Paul CHERUTHOTTUPURAM, Kolkata says,
BPO-Call Centre: Needs New Breed of Salesians
By C.M. Paul
forum
360° VIEW
Kolkata, Dec. 27. I was intrigued reading BIS news item Salesian Youth Rock Kolkata BPO. While it is highly commendable that a DB youth-delegate grabbed the opportunity to offer pre-Christmas bash at BPO with some 100 work force, it made me ask, how many of our youth delegates would venture out on similar BPO requests had it not been for the Jesus Youth with its well-focused and distinct youth ministry program!

3.3 million youth in BPO industry by 2010
The business process outsourcing (BPO) industry in India is gaining momentum and promises to add 3.3 Million jobs (18 -25 year age group) and transform India economically much in the way as oil transformed the economies of West Asian countries. To understand whether that is actually so the following projections merit a consideration:

    a)Forrester research predicts 3.3Million US jobs to move Offshore by 2015
    b)BPO revenue has grown by 60% in the year 2002-2003 to touch USD 2.3 billion. This is slated by grow by another 60% in the year 2003-2004 as per Nasscom
    c)As per Nasscom-Mckinsey report the total opportunity is at USD 148 billion and if India captures 1/6th of that then it will translate to about 540,000 jobs by 2010 with a revenue of USD 24.67 Billion.

Assuming these projections were correct then in year 2010 BPO industry will directly support the livelihood of about 1.0 -1.5% of India`s population. Another 0.5% of the population will be supported by the ancillary effect of BPO. Thus at best 2% of India`s 1.13 billion population will be impacted by BPO. (Source:http://www.bpoindia.org/research/understanding-hr-issues.shtml )

New Breed of Youth Ministers
Here is a challenging sector for DB Youth Animation India which has ventured in several youth ministries for the marginalized including street children and youth at risk. This ministry for the young people of the Information technology will require a new breed of youth ministers... It is never too late to give it a start.

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